Hey there ,

Learn how o2 guru's redefined the rulebook on delivering digital customer service at scale. Oh, and with $0 extra resources...

Download the case study today

Download o2 Case Study

In this case study, you will learn:

  • Service

    How to develop a service community with seamless interconnectivity by engaging with customers on their preferred channels

  • Connect

    Connect with communities of buyers on a human level by linking all social channels in a single workflow

  • Identify

    Identify opportunities to engage with influencers and detractors thanks to the Brand Embassy Built-in CRM

  • Understand

    Understand customers thanks to integrated CRM profiles and gain valuable business insights via social listening

  • Maximize

    De-siloing to maximise the impact of service across departments including sales, PR, and marketing

  • Increase

    Increase share-of-voice vs competitors through proactive engagement with customers

Brand Embassy is a global leader in the telco sector, working with:

What our clients say about us:

Chris Habel

“As part of T-Mobile's brand differentiation strategy, Brand Embassy was deployed to improve customer support and experience on social media.”

Chris Habel

Online Self-Service and Social Media, T-Mobile

Dusan Simonovic

“Brand Embassy connects all our social channels into one space with efficient team collaboration and good workflow for providing fast answers.”

Dusan Simonovic

Social Media Specialist, o2 Telefonica

Veljko Petrovic

“It's not enough to be a provider of telco services. That means using Brand Embassy to go digital and be where our customers are every day.”

Veljko Petrovic

Business Contact Center Manager, Telenor

Michal Dubravsky

“Brand Embassy is the most powerful tool on the market. Answering, delegating and solving customer issues is really easy and intuitive.”

Michal Dubravsky

Social Media Specialist, GE Money Bank

Petra Jeleckova

“Being the only bank that people like - that's not just our slogan but also a goal we are achieving. We are able to do this thanks to the passion of our team and Brand Embassy.”

Petra Jeleckova

Social Media Manager, Air Bank

Guram Tulenov

“Brand Embassy helps Kcell optimize the workflow and day-to-day tasks of our customer service team. KPI reporting is automated and supports us in identifying how our team drives value.”

Guram Tulenov

Head of Self-Service and Social Media Support, Kcell

Phil Wilson

“Our customers demand more than just marketing on social media, they want customer service. That's why we invested in Brand Embassy.”

Phil Wilson

Social Media Manager, Vodafone

Ivo Marecek

“Brand Embassy helps us primarily by raising the effectiveness of our team and our online specialists taking care of social media and discussion forums.”

Ivo Marecek

Social Media Guy, T-Mobile

Vojin Jakovic

“Brand Embassy is a user-friendly reporting tool which makes it very easy for me to monitor customer satisfaction.”

Vojin Jakovic

Contact Center Director, SBB

Jarda Neubauer

“The Brand Embassy team are a perfect corporate fit, we love their friendly approach and flexibility in helping us achieve our goals.”

Jarda Neubauer

Call Center Supervisor, o2 Telefonica

So you're ready to go already? Great! Sign up today for your personalized one-to-one demo of the Brand Embassy platform.

New Call-to-action